Terms of Use / User Agreement

Our Privacy & Policy

YakhaSquare, and its affiliates, parents, and subsidiaries ("YakhaSquare" or "we", "us", or the "Company") take your privacy seriously. This Privacy Policy explains how we collect, use, share, and protect your Personal Information. If you do not want us to handle your Personal Information in this manner, please do not use the YakhaSquare Platform. Personal Information is information that relates to you as an individually identifiable person, such as your name, e-mail address, and mobile number.

To the extent permitted and except where prohibited by applicable law, these Terms of Use include:

  • What information we collect
  • How we use that information
  • How we may share that information
  • How we protect your information
  • How to contact us with questions about this Privacy Policy

This Privacy Policy applies only to (a) information that we collect on the websites yakhasquare.com. If you have any questions about our privacy practices, please refer to the end of this Privacy Policy for information on how to contact us.

Information we collect:

We collect information that you voluntarily share with us through the YakhaSquare Platform.

  • Contact information, such as your name, physical address, telephone number, and email address
  • Information about your home, such as the number of bedrooms, the types of appliances, zip code or postal code where your home is located and your instructions for servicing your home
  • Billing information, such as credit or debit card number, expiration date & security code and/or information regarding your PayPal, Google Wallet or other digital payment accounts
  • Ratings and reviews of the service professionals you engage through the YakhaSquare's Platform
  • Contact information, such as your name, email address, mailing address, and phone number
  • Log-in information, including your YakhaSquare's Platform username and password
  • Application information, if requesting consideration to participate as a service professional through the YakhaSquare's Platform, such as your experience, skills, eligibility to work, and availability
  • Photographs of yourself
  • Contact information, including your name, email address, telephone number, and mailing address
  • Social Security number, if you are a service professional who wishes to participate on the YakhaSquare's Platform in the United States and you are selected for a background check

How we use the personal information we collect

We – including without limitation our affiliates, parents, and subsidiaries – use the information we collect to serve our customers, consider applicants, market and promote our services, and improve your experience at the Yakhasquare's Platform. Some examples include:

  • Scheduling, rescheduling, and cancelling services
  • Rating and reviewing service professionals
  • Providing public profiles of service professionals
  • Providing public profiles of service professionals
  • Communicating with you by email, telephone, or text message, in accordance with your wishes
  • Managing payments for services
  • Considering whether to engage service professionals on the YakhaSquare Platform
  • Evaluating job applications to work at YakhaSquare
  • Improving customer service
  • Sending you marketing and promotional emails, on behalf of YakhaSquare or selected third parties, unless you have told us you do not want to receive such emails
  • Troubleshooting technical problems on the YakhaSquare Platform
  • Responding to questions and feedback
  • Conducting research and analysis

Do we sell or share any Personal Information?

We do not sell or share any Personal Information to third parties.

How we protect the personal information we collect

The security and confidentiality of your Personal Information is important to us. We have implemented technical, administrative, and physical security measures to protect your Personal Information from unauthorized access or disclosure and improper use.

For example, when users book services, the information they input is encrypted through TLS encryption. We do not store credit card information on our servers, and we use TLS encryption to protect your credit card information when it is transferred to our third-party payment processor. In addition, access to your Personal Information is restricted in our offices. Only employees who need the Personal Information to perform a specific job, for example, sales representatives, managers, and customer service staff, are granted access to Personal Information. All employees with access to Personal Information are kept up-to-date on our security and privacy practices. After a new policy is added, these employees are notified and/or reminded about the importance we place on privacy, and what they can do to enhance protection for our users' Personal Information.

It is important for you to protect against unauthorized access to your account password and to your computer. Be sure to log out of your account or to close your browser after you have completed your visit to our Site.

Please note that despite our reasonable efforts, no security measure is ever perfect or impenetrable, so we cannot guarantee the security of your Personal Information.

Contact Information

YakhaSquare
263 78 681 4556
info@yakhasquare.com
Zimbabwe